Declarations & Disclosures
Conflict of Interest
CWA has established a Conflict-of-Interest Policy requiring Board members and key staff to promptly declare any actual or potential conflicts of interest. In the event of a conflict arising during a Board meeting, the affected member(s) must abstain from voting, participating in discussions and the decision-making process on the matter, and would also offer to withdraw from the meeting.
Donor Confidentiality
CWA will maintain a high level of confidentiality with respect to donor information. Information will only be divulged if a mutual agreement is set out between CWA and the donor.
Environmental, Social, and Governance
At CWA, we are dedicated to creating positive, sustainable, and lasting impacts on the seniors and their caregivers we serve. We uphold high standards of Environmental, Social, and Governance (ESG) practices across our operations to foster a more inclusive, compassionate, and resilient society. Our commitment includes integrating sustainable practices, promoting social well-being, and maintaining high ethical standards, transparency, and accountability. Through our ESG initiatives, we ensure that our mission of caregiving contributes to a sustainable future for all.
View our ESG statement here.
Financial Management & Internal Controls
There are written procedures put in place for financial matters in key areas, which include procurement and controls, receipting, payment procedures, controls and a system for the delegation of authority and limits of approval.
The Finance Committee and the Board review and approve the annual budget prepared by Management.
Fundraising Practices
CWA is a self-funded Social Service Agency that relies primarily on community support and funding. Clients eligible through means testing are charged on a sliding scale. CWA ensures that no one is denied support due to an inability to pay.
We are dedicated to maintaining the integrity and transparency of our organisation through all fundraising activities, in strict adherence to our Fundraising Policies. We actively utilise various communication platforms and channels to keep our stakeholders informed about fundraising events, including details such as the amount of funds raised and specifics about the events.
Governance
The Association has complied with all applicable guidelines of the Code of Governance Evaluation Checklist for Institutions of a Public Character (IPCs) and large charities.
Full checklist is here.
Human Resource Management
a. All the Board members did not receive any remuneration.
b. There is one paid staff receiving total annual remuneration that exceeds $100,000, in the bands of $100,000.
c. There is no paid staff who is a close family member belonging to the Executive Head or a Governing Board Member of CWA who has received remuneration exceeding $50,000 during the financial year.
d. Staff are not involved in setting their own remuneration.
Prevention of Money Laundering and Terrorist Financing Activities
CWA prevents money laundering and terrorism financing by ensuring financial transparency and strong internal controls.
We have a documented Anti-Money Laundering and Counter-Terrorism Finance Policy in place to guide our efforts.
Privacy Policy
CWA has a privacy policy in place to protect the personal information of our donors, beneficiaries, clients, volunteers, employees, and stakeholders. This policy ensures that all data is handled with the utmost confidentiality and in compliance with PDPA.
View our Privacy Policy here.
Reserves Policy
CWA will hold a reserve of at least 12 months of operating costs. This is to ensure that we will be able to continue to operate if anything should happen to threaten our income stream. Our reserves will be reviewed by the Board on a regular basis to ensure that they are adequate to fulfill our obligations.
Volunteer Management
Volunteer management policies at CWA ensure the effective recruitment, training, supervision, and recognition of volunteers. These policies establish clear criteria for volunteer roles, provide comprehensive training and development opportunities, and ensure regular supervision and evaluation. They also emphasise the importance of support mechanisms, privacy protection, workplace safety, and fair dismissal processes. By implementing these policies, CWA creates a structured and supportive environment that enhances volunteer contributions and overall organisational effectiveness.
Whistleblowing Policy
CWA has put in place a whistle-blowing policy for employees and outside parties, such as suppliers, customers, contractors, and other stakeholders who expose any kind of information or activity that is deemed illegal, unethical or not correct within an organisation that is either private or public.
View our Whistleblowing Policy here.
Strategic Thrusts
Organisation Chart
