CWA > CWA > CWA Online Counselling Service – Disclaimer and Agreement

CWA Online Counselling Service – Disclaimer and Agreement

CWA Online Counselling

The CWA Online Counselling service is specifically for caregivers providing care for an elderly with physical or mental disabilities. The service is provided free of charge for residents of Singapore only. This service is for caregivers over 18 years of age, unless arranged by the parent.

The CWA Online Counselling is a flexible, convenient and easily accessible counselling option for caregivers. Caregivers can communicate from the comfort of their own home, in their own space and time. There is no concern about transport, respite, privacy or costs.

With the CWA Online Counselling, caregivers can communicate with a counsellor at any time and a counsellor will respond at the first opportunity during work hours from Monday to Friday, 8.30am to 6.00pm or within 48 hours.

Before using the CWA Online Counselling service, all clients are required to read the Disclaimer and our Agreement prior to service being provided. If you accept and agree to the terms of the Disclaimer and Agreement, please click Proceed. In the event that you do not accept and disagree with the terms of the Disclaimer and Agreement, please Exit this site.


The purpose of the CWA Online Counselling service is to provide support and counselling to caregivers taking care for an elderly with physical or mental disabilities. The service is provided free of charge for residents of Singapore only. This service is for caregivers over 18 years of age, unless arranged by the parent.

Our assessments and counselling are based on the information you choose to share with us. While our counsellor(s) will make every effort to assist you with the issues or problems you identify – you are in the best position to determine how relevant this information is to your situation. Services provided by CWA Online Counselling are not a substitute for face-to-face counselling or independent professional advice from your own or another health professional.

Nothing contained in this site is intended to be used as medical advice and is not intended to be used to diagnose, treat, cure or prevent any ailment.

CWA Online Counselling does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information.

Linkage to external websites should not be taken to be an endorsement or a recommendation of any third party products or services offered by virtue of any information, material or content linked from or to this site. Users of links provided by this site are responsible for being aware of which organisation is hosting the site they visit.

Views or recommendations provided in linked sites do not necessarily reflect those of CWA Online Counselling.

Security of the CWA Online Counselling Service

Every endeavour is made to ensure that this site is secure. However, users should be aware that the World Wide Web is an insecure public network that gives rise to a potential risk that a user’s transactions are being viewed, intercepted or modified by third parties or that files which the user downloads may contain computer viruses or other defects.

Quality of Information

CWA Online Counselling makes every effort to ensure the quality of the information available on this site and updates the information regularly. Before relying on this information on this site, however, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances.

CWA Online Counselling cannot guarantee and assumes no legal liability or responsibility for the accuracy, currency or completeness of the information.

Links to External Websites

This website contains links to other websites which are external to CWA Online Counselling. CWA Online Counselling takes reasonable care in selecting linking websites. It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external websites.

CWA Online Counselling accepts no liability for any interference with or damage to a user’s computer systems, software or data occurring in connection with this website. Users are encourages to take appropriate and adequate precautions to ensure that whatever is selected from this site is free of viruses or other contamination that may interfere with or damage the user’s computer system, software or data.


Participation in CWA Online Counselling service you are required to establish your agreement to the following terms and disclaimer.

Client Record Details
I confirm that all information provided by me (the client) regarding my name, gender, age and place of residence is true and correct. If I choose to conceal my true identity from my counsellor, I will tell the counsellor, who may or may not choose to proceed on this basis.
I understand that CWA Online Counselling will protect my private and confidential information by all reasonable means. CWA Online Counselling reserves the right to make a report to an appropriate authority, if necessary.
Emergency Situations
I agree that, if at any time, I feel, think or believe I am in a crisis a situation and require emergency assistance, I will not rely solely on CWA Online Counselling and will seek appropriate assistance elsewhere. (For example, SOS Helpline 1800-2214444).
I accept that CWA Online Counselling counsellor(s) have a duty of care to all clients and that I may be referred to a service other than CWA Online Counselling if the counsellor(s) decide that they are unable to assist me.
Termination of Services
I agree to inform my counsellor(s) if I wish to terminate counselling. I also understand and accept that the counsellor(s) may withdraw services at any time and that in this case a reason(s) will be provided to me.